Terms and Conditions


Attendance to the full day of the program is a pre-requisite for gaining certification. Late arrivals may be refused admittance to the course.


An ELSO Certificate will be issues subject to successful completion and pass of the course. Otherwise, you will receive a certificate of attendance. 

If a certificate is redirected back to the office, ALSO UK will not attempt re-delivery unless provided with an alternative address.

For a replacement certificate, they will be an admin fee of £25. 

For certificate validation please contact levy@also.org.uk 


Normal cancellation and transferring policy applies, excluding requested course block bookings.


Trust block bookings on requested courses cannot transfer candidates to another course.

Cancellation Policy

Transferring to another course

Transferring from one course to another course at least 4 weeks’ prior to the course date, they will be no fee.

Transferring from one course to another course within 4 weeks prior to the course and before 48 hours of the course date, an admin fee of £50 will be charged for each participant.


Cancelling at least 8 weeks’ prior to the course, you will receive a refund minus the admin fee of £50 for each participant.

Cancelling within 8 weeks prior to the course date, they will be no refund.  

No transfer or refund will be given if you fail to attend and notice has not been given at least 48 hours prior to the course date.