Terms and Conditions

PDF Download

Your ALSO UK PDF Manual will be available to download upon receipt of payment. 

It is the candidates’ responsibility to download and read the ALSO UK PDF Manual.

ALSO UK does not accept any responsibility for late downloads.

ALSO UK does not accept any responsibility for lost or misplaced files.

Candidate Form

If you fail to complete the “Candidate Form” seven days prior to the course date, ALSO UK cannot guarantee to cater for any special requirements.

If you fail to complete the “Candidate Form” after the course date, an admin fee of £25 may be charged for the dispatching of your Certificate.

Attendance

Attendance to both days of the program is a pre-requisite for gaining certification. Late arrivals may be refused admittance to the course.

Certificate

An ALSO UK Certificate will be issues subject to successful completion and pass of the course. Otherwise, you will receive a certificate of attendance. 

If a certificate is redirected back to the office, ALSO UK will not attempt re-delivery unless provided with an alternitive address.

For a replacement certificate, they will be an admin fee of £25. 

For certificate vaildation please contact levy@also.org.uk 

Resits 

MCQ resit can be taken as early as six weeks after the failed course date and as late as six months from the failed course date. This can be arrange through the ALSO UK Office.

If you fail the practical exam, you may be offered a single retest on the course.

Trust Block bookings

Normal cancellation and transferring policy applies, excluding requested course block bookings.

Requested Course.

Trust block bookings on requested courses cannot transfer candidates to another course.

Cancellation Policy

TRANSFERRING TO ANOTHER COURSE

Transferring from one course to another course at least 4 weeks prior to the course date and transferring once only, they will be no fee. Any further transfers will be charged a £50 admin fee. 

Transferring from one course to another course within 4 weeks prior to the course and before 14 calendar days hours of the course date, an admin fee of £50 will be charged for each participant and for each transfer.

Transferring to another course will make your purchase non-refundable. 

No transfer will be given within 14 days of the course date. 

CANCELLATION

Refunds must be requested within 14 days of your original purchase date.

If you cancel within 14 days of your original purchase date and before 14 days of the course date, you will receive a full refund minus a manual fee of £25. 

No refund will be given after 14 days of your original purchase date.

If the course start date is within the 14 day window, no refund will be given. 

No transfer or refund will be given if you fail to attend and notice has not been given at least 14 days prior to the course date.