Terms and Conditions
Your ALSO UK PDF Manual will be available to download upon receipt of payment.
It is the candidates’ responsibility to download and read the ALSO UK PDF Manual.
ALSO UK does not accept any responsibility for late downloads.
ALSO UK does not accept any responsibility for lost or misplaced files.
If you fail to complete the “Candidate Form” seven days prior to the course date, ALSO UK cannot guarantee to cater for any special requirements.
If you fail to complete the “Candidate Form” after the course date, an admin fee of £25 may be charged for the dispatching of your Certificate.
Attendance to both days of the program is a pre-requisite for gaining certification. Late arrivals may be refused admittance to the course.
An ALSO UK Certificate will be issues subject to successful completion and pass of the course. Otherwise, you will receive a certificate of attendance.
If a certificate is redirected back to the office, ALSO UK will not attempt re-delivery unless provided with an alternitive address.
For a replacement certificate, they will be an admin fee of £25.
For certificate vaildation please contact firstname.lastname@example.org
MCQ resit can be taken as early as six weeks after the failed course date and as late as six months from the failed course date. This can be arrange through the ALSO UK Office.
If you fail the practical exam, you may be offered a single retest on the course.
Trust Block bookings
Normal cancellation and transferring policy applies, excluding requested course block bookings.
Trust block bookings on requested courses cannot transfer candidates to another course.
Transferring to another course
Transferring from one course to another course at least 4 weeks’ prior to the course date, they will be no fee.
Transferring from one course to another course within 4 weeks prior to the course and before 48 hours of the course date, an admin fee of £50 will be charged for each participant.
Cancelling at least 8 weeks’ prior to the course, you will receive a refund minus the admin fee of £50 for each participant.
Cancelling within 8 weeks prior to the course date, they will be no refund.
No transfer or refund will be given if you fail to attend and notice has not been given at least 48 hours prior to the course date.